At Queensland Skin Cancer Clinic, we are committed to providing respectful, safe, and high-quality care. Your feedback is very important to us, whether it is a compliment, suggestion, or complaint. It helps us improve the services we provide.

How to Make a Complaint

If you have a concern, we encourage you to first raise it with our team. Most issues can be resolved quickly when discussed directly.

You can contact our Practice Manager, Susan Yousefi, who is responsible for handling all feedback and complaints:

📧 Email: susan@qskin.com.au

We will acknowledge your complaint within two (2) working days and aim to resolve it within 30 days. If more time is needed, we will keep you updated on our progress.

What You Can Expect

• Your right to complain will always be respected.

• Your care will not be affected by making a complaint.

• Complaints are investigated fairly and openly.

• Where appropriate, we may share with you the changes or improvements made as a result of your feedback.

• If your complaint relates to a staff member, they will also have the opportunity to respond.

• All complaints and outcomes are recorded and reviewed to help improve our services.

Privacy Concerns

If your complaint relates to privacy or your personal information, and we cannot resolve it together, you can contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992 | 🌐 www.oaic.gov.au

Other External Contacts

If you feel your concerns have not been resolved at the practice level, you may also contact:

Office of the Health Ombudsman (Queensland)
📞 133 646 | 🌐 www.oho.qld.gov.au